Level 2 Certificate in Principles of Business Administration (NCFE)

Course Summary

Unit 1 – Principles of providing administrative services
This unit will enable learners to develop the knowledge of a range of administrative support tasks. Learners will be able to describe the different types of meetings and develop an understanding of how to organise travel and accommodation. Learners will be able to describe the different mail services available and understand the impact of delivering poor customer service

Unit 2 – Principles of business document production and information management
This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations

Unit 3 – Understand communication in a business environment
The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication. Learners will be able to identify appropriate body language and tone of voice when communicating verbally

Unit 4 – Understand employer organisations
This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important

Unit 5 – Understand how to develop working relationships with colleagues
The aim of this unit is to provide learners with an understanding of the principles of effective team working. Learners will be able to identify what is expected of a buddy and techniques for providing feedback

Unit 15 – Know how to publish, integrate and share using social media
The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media. The learner will be able to identify the main networks and their features used in social media and why they would use them. The learner will also be able to identify the benefits and risks of networking on social media for an organisation

Unit 20 – Principles of digital marketing
This unit aims to provide learners with an understanding of the role of digital marketing and integral elements such as search engine optimisation, internet market research, digital marketing devices and technology

Entry Requirements

* You must be aged 19+
* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.

How Is It Taught

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 3 assessments to be completed 4-6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Principles of Business Administration.

What Could I do Next

After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.

What Else Do I Need To Know

The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.