Cancellation and Refunds

In accordance with the United Kingdom’s Distance Selling Regulations, you are entitled to cancel this contract if you so wish within 14 working days, commencing on the day following confirmation of enrolment on the course.

Last updated: 26 January, 2024

Refund of fees

Where a course fails to recruit sufficient learners to run, or is closed by the College all fees paid shall be refunded. If a satisfactory alternative has been found for the learner, the fees will not be refunded.

Should a learner decide to cancel their place on a course prior to its commencement, they should notify the College by writing to the Head of Finance. If this letter is received by the College prior to the course commencement date a full refund will be made.

General refunds – either in full or in part – will otherwise only be made in exceptional circumstances. Application for refunds should be addressed to the Chief Financial Officer and emailed to sales.ledgers@stokecoll.ac.uk for consideration on a case-by-case basis as per the Fees and Remission Policy 2023-24.

More information can be found in the Policy documents below:

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