Standard Level 3 Information Communications Technician – Starts anytime (2025/2026)

Course Summary

To enrol onto this apprenticeship, you must have an employer who is willing to support you throughout the duration of your training and end point assessment.

The Level 3 Information and Communication Technology Apprenticeship is designed for individuals interested in starting a career in IT support, infrastructure, software development, or related fields.

The apprenticeship focuses on the following course content:

Knowledge
Technical Concepts
- Computer Systems: Understanding hardware, software, and network components.
- Networking: Basics of IP addressing, LAN/WAN, DNS, and network troubleshooting.
- Cybersecurity: Principles of data protection, firewalls, and secure network access.
- IT Infrastructure: Servers, storage, cloud services, and virtualisation technologies.
- Programming Basics: Fundamentals of coding, databases, and logic.
- Operating Systems: Key features of systems like Windows, Linux, or macOS.
IT Support and Troubleshooting
- Common troubleshooting techniques for software and hardware issues.
- User support strategies and remote support tools.
Business Context
- Understanding how IT systems support organisational goals and operations.
- Awareness of GDPR and other data protection regulations.
Emerging Technology
- Develop awareness of trends like AI, IoT, blockchain, and cloud computing.

Skills
Technical Troubleshooting
- Diagnose and resolve common IT issues such as software errors, hardware failures, and connectivity problems.
- Use tools like remote desktop software, diagnostic utilities, and command-line tools.
Network Configuration
- Set up and configure routers, switches, and wireless access points.
- Monitor network performance and resolve basic network issues.
Software and Systems Maintenance
- Install and configure operating systems, software applications, and updates.
- Conduct routine maintenance of systems to ensure peak performance.
Cybersecurity Practices
- Implement basic security measures, such as antivirus solutions and secure passwords.
- Recognise and respond to potential threats like phishing or malware.
Customer Support
- Communicate technical solutions to non-technical users in a clear and concise manner.
- Provide excellent customer service in a help desk or support environment.
Documentation and Reporting
- Maintain accurate records of incidents, solutions, and system configurations.
- Create user guides or knowledge base articles.

Behaviours
- Professionalism
- Problem-Solving
- Continuous Improvement
- Team Collaboration