Level 2 Certificate in Customer Service for Health and Social Care Settings (NCFE)

Course Summary

This qualification is designed to enhance your understanding of customer service in the health and social care sector. You will look into internal and external customers and their needs. You will also review the importance of effective communication and teamwork in health and social care settings.

Unit 1 – Preparing to deliver customer service in health and social care settings
In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold.
The learner will also review their own strengths and areas for improvement, relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed
Unit 2 – Effective communication for health and social care

This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication

Unit 3 – Understand the specific needs of customers accessing health and social care services
In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs. Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging

Unit 4 – Teamwork in health and social care settings
In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting. The unit also covers possible causes of conflict and resolutions to overcome this

Entry Requirements

* You must be aged 19+
* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.

How Is It Assessed

Assessment is based on answering questions either online or by completing a paper-based question/answer paper.

How Is It Taught

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the CACHE Level 2 Certificate in Customer Service in Health & Social Care.

What Could I do Next

After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.

What Else Do I Need To Know

The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.