Level 2 Certificate in Information, Advice or Guidance (NCFE)

Course Summary

Unit 1 – Information, advice or guidance in practice
The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met. It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping
Unit 2 – Developing interaction skills for information, advice or guidance
The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality. It will also help learners to identify personal strengths and development needs

Unit 3 – Signposting and referral in information, advice or guidance
The aim of this unit is to provide an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation’s procedures. It will also help learners to gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals

Unit 4 – Information, advice or guidance
The aim of this unit is to provide an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. It will also help learners to gain knowledge on discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them

Unit 7 – Managing information
The aim of this unit is to provide an understanding of the range of resources available for providing information, advice or guidance. It will also help learners gain knowledge of the range of media that can be used and adapted for different client needs, storage and retrieval of information and how information is updated and maintained within their own organisation

Entry Requirements

* You must be aged 19+
* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.

How Is It Taught

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 4 weeks apart. Upon successful completion of the course, you will be awarded the CACHE Level 2 Certificate in Information, Advice & Guidance.

What Could I do Next

After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.

What Else Do I Need To Know

The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.