Standard Level 2 in Customer Service Practitioner (Starts Throughout the Year)

Course Summary

This work based Apprenticeship is ideal if you are working in, or want to work within Customer Service.

You will gain technical knowledge and real practical experience to start your career. You will learn in the workplace, away from your workstation and you will have the opportunity to practise and embed new skills in a real work context. If you do not have maths or English qualifications at the necessary level, then you will need to achieve these at Level 1 and start to work towards Level 2 to be successful in your Apprenticeship.


You will deliver high quality products and services to your customers, either, in the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

If you are looking to improve your skills or change career direction, our Business Engagement Team can discuss your needs and advise you on finding a suitable employer. Please call 01782 603603.