Industry standard health and social care ward for T Level delivery launches at Stoke on Trent College
October 15, 2024
Course Duration
15 months
Location
Off Site
Course Cost
£
0.00
Do I have to pay this fee?
Other
Course Code
ST0278
Start Date
-
Start Time
-
Day
-
Course Summary
To enrol onto this apprenticeship, you must have an employer who is willing to support you throughout the duration of your training and end point assessment.This apprenticeship is ideal for individuals progressing their career and for those in advanced customer service roles who act as representatives for their organisation.
The apprenticeship focuses on the following course content:
Knowledge:
* Business knowledge and understanding
* Customer journey knowledge
* Meeting regulations and legislation
* Knowing your customers and their needs/customer insight
* Customer service culture and environmental awareness
* Product and service knowledge
Skills:
* Business focused service delivery providing a positive customer experience
* Working with your customers/customer insights—Customer service performance
* Service improvement
Behaviours:
* Developing self
* Ownership/responsibility—Team working
* Presentation – dress code and professional language
* Equality – treating all customers as individuals
Course Requirements
Entry Requirements
GCSE Grade 4 or above in English or Maths.How Is It Assessed
The End Point Assessment for the apprenticeship consists of a work-based project supported by an interview, practical observation with questions and answers and a professional discussion supported by a portfolio of evidence.How Is It Taught
During the practical period, you will have training delivered by a Skills Coach and will be set tasks to support your off the job learning.What Could I do Next
On completion of this apprenticeship you may wish to consider the following courses to help progress your career: Level 3 HR Support, Level 3 Team Leader/Supervisor, Level 4 Sales Executive or Level 4 Diploma in Customer Service.What Else Do I Need To Know
You will be assigned a Skills Coach who will visit and support you in the workplace and complete progress reviews in preparation for your End Point Assessment.Entry Requirements
GCSE Grade 4 or above in English or Maths.How Is It Assessed
The End Point Assessment for the apprenticeship consists of a work-based project supported by an interview, practical observation with questions and answers and a professional discussion supported by a portfolio of evidence.How Is It Taught
During the practical period, you will have training delivered by a Skills Coach and will be set tasks to support your off the job learning.What Could I do Next
On completion of this apprenticeship you may wish to consider the following courses to help progress your career: Level 3 HR Support, Level 3 Team Leader/Supervisor, Level 4 Sales Executive or Level 4 Diploma in Customer Service.What Else Do I Need To Know
You will be assigned a Skills Coach who will visit and support you in the workplace and complete progress reviews in preparation for your End Point Assessment.
Off Site
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Distance Learning
N/A
N/A