Course Summary
To enrol onto this apprenticeship, you must have an employer who is willing to support you throughout the duration of your training and end point assessment.
This apprenticeship is suitable for people working in an administrative role interacting with internal and external stakeholders, managing projects and contributing to organisational improvement.
The apprenticeship focuses on the following course content:
Knowledge
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business Fundamentals
- Processes
- External environment factors
Skills
- IT
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
Behaviours
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility